European company LCC Wizz Air has announced a significant investment in its operations and its service.
At an event in London, the transport company launched what is claiming to be an investment of 12 billion pounds over three years. Not only does this additional aircraft cover, but also cover customer communication points throughout their journey on an initiative, as they call it the “first client of the compass” transformation.
The airline has identified four “columns”, namely the product, price, service and communications, to improve through investment in new technology, training and operations.
In the “product”, the airline offers 300 A320 aircraft with the family with interior designs in the airspace in order to make the fleet one of the smallest and most efficient fuel consumption in the industry.
Read: Wizz Air to reduce capacity after GTF problems
For “price”, the airline says it “takes steps” to ensure the wage transparency without hidden fees. Meanwhile, the service will be improved while improving the policy of recovery of canceled flights. Customers can expect to address valid claims within seven days and recover ticket prices within 24 hours.
On “communication” things are slightly less clear. The airline is scheduled to close a big line in the outstanding interest rate, saying it will instead improve online assistance and mobile application.
Read: For the first time in the cabin in the airspace on the Wizz Air fleet
“Today coincides with a new chapter as we reveal the first client – a symbol of our commitment to the status of customers first. This is not just a framework, but we turn in the fields, we act, we behave and save it. Improvement, we innovate and invest and transfer the travel experience,” said Yvonne Mwinhan, a Wiz Erez officer and ESG employee.