Southampton Airport in the UK has deployed a new digital assistant supported by Hello Lamp Post, with the aim of improving the passenger travel experience, before the tumultuous summer season.
It now lives all over the airport, and this technology that AI-driven is available in actual time to help and navigate travelers.
The initiative followed a successful experience conducted last year at Glasgow Airport, which focused on supporting passengers who need special help.
The experiment recorded a decrease in inquiries directed at customer service employees by 50 %, and supported more than 12300 additional passengers annually, and achieved a 86 % satisfaction rate among users who have service, according to Southampton Airport.
Depending on the positive results of the experiment, the Southampton Airport is closely worked with the Hello Lamp Post to enhance the capabilities of the digital assistant, making it accessible to all travelers.
“We are happy to see our platform, which is now working at Southampton Airport, following the positive impact at Glasgow Airport,” said hello lamb Post.
“By helping to reduce frequent questions, our digital assistant allows employees to focus on more urgent things and provide better support when needed.”
Travelers can access the assistant with the site QR codes on their devices. Digital assistant provides updated airline information, helping to move, and supported support for individual requirements.
This initiative aims to simplify airport services and create a comprehensive environment that meets all accessories.
“We are pleased that we were able to launch this advanced technology at our airport with information in the actual time available,” said the airport manager at Southampton Gavin Williams.
“This New Customer Assistant will enhance customer experience, ensuring smoother and more specialized flights to all who pass through Southampton Airport.”
Recently, Blackston The acquisition was announced From a 22 % stake at UK AGS AGS from Aviation, for 235 million pounds (303.5 million dollars).
AGS runs three airports, which includes Glasgow and Abedin in Scotland, as well as Southampton in England.
