The administrative director and co -founder of Mobile Travel Agents Australia (MTA), Karen Mericks, responded to a Traveling weekly The story that I found that communication centers in the cruise line undermines the agents by marketing directly to their customers.
I told many industry sources recently Traveling weekly They have shared the details of their customers with cruise lines about understanding that the details will be used for logistical purposes only. However, after handing over the details of their customers, they were shocked when they learned that their customers were flooded with marketing calls, emails and events calls from the cruise line. In some cases, customers were informed of the reservation directly with the cruise line to provide the payment of the agent committee.
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Mericks, who created MTA with her husband Roy for more than two decades, described marketing tactics as “disappointing”, with highlighting how difficult travel agents work to manage their customer relationships.
“It is incredibly disappointing to see communication centers on the cruise line undermining the relationships that advisers work hard to build with their clients. Our advisers are small business owners who represent the best in professionalism in travel, service, and care. For suppliers who exceed these partnerships by targeting customers directly, and in some cases, they will suggest a better deal by booking them.
“The strength of our industry lies in cooperation. When the cruise lines are harmful to the customer and the consultant, it destroys the broader travel network that supports its growth. in MtaWe are firmly behind our advisers and invite all cruise partners to work with us using sales practices that respect the role of the travel consultant. “
Travelmanages refused to comment on this story. Traveling weekly I arrived at the aviation center and helloword for comment but did not receive a response.
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