The post was originally published on November 8, 2024 and has been updated with new information.
American Airlines reportedly makes it harder for flight attendants to remove passengers’ wear or smell.
In the summer, the change that happened after the incident was eight black people Removed from the plane They were in Phoenix while waiting to head to New York. The alleged problem is a complaint of the stewardess’ body odor. The eight people didn’t know each other and didn’t sit together.
The evacuation prompted employees to suspend their jobs, and the lawsuits of affected passengers, Allegations of discrimination From NAACP, and review of U.S. policy.
Images of the onboard manual revised by the airline Posted on Wing’s Travel Blog Viewas a result, only American Airlines flight attendants are now allowed to activate passengers that pose a threat to safety or security.
Otherwise, according to the revised guidance, concerns about things like BO should be “only from customers”, meaning other passengers can complain about issues related to companion odor or wardrobe selection, but the pilot should look and sniff – another way?
More importantly, two flight attendants, not just one flightman, should “attract customers”, who raised the issue and tried to resolve the matter without expelling people’s seats.
If the resolution cannot be achieved and the pilot agrees to evacuate someone from the plane, the captain shall contact the appropriate officer of the airline within 24 hours of the incident and the flight attendant must submit a report.
The revised manual reads: “Working these types of problems with respect, discretion, care and empathy is crucial to the solution. We make the customer feel and our perceptions irrelevant to them, and we all play a significant role in it.”
Judging by Gary Leff of the Wing, the change also applies to evacuating passengers from the outfit. As it is difficult to be considered a safety or security threat, the decision to deport passengers’ fashion crime will no longer be at the discretion of a flight attendant of an American Airlines.
A representative who reached out to Frommer via email said that the internal documents cited by Leff did not mention body odor or clothing, but was only “non-safe or non-safety complaints.” We seek clarification to confirm that the passenger’s odor or clothing will be eligible as a non-safety/non-safety question (common sense) and are awaiting a reply from an American Airlines representative.
The Americans did send us the following written statement:
“Every day and every flight, we strive to develop a sense of community and provide a welcome travel experience. As a guide, we regularly review our policies, practices and protocols and keep the latest information to ensure we serve our customers throughout our journey.”
Airline’s The conditions of the carriage are still stated The inappropriate clothing and the offensive odor are legal reasons for driving flights, which are also conditions set by U.S. competitors, including Delta gas line,,,,, United Airlines,,,,, Southwest Airlines,,,,, JetBlueand others.
The new guide to U.S. flight personnel does not negate these rules, but does make them more difficult to enforce.