“They have lost me as a customer:” Norwegian Cruise Line quietly -Silent introduces two new rules, triggering anger


Norwegian Cruise Line is often in the new news, and not for the best reason. For example, just a few days ago, Passengers were asked to check their accommodation after the company had to announce more than 50 cancellations.

In addition, at the end of August, Norwegian Cruise Line became a headline after silence on a court claimWith people claiming the company failed to issue a warning to a dangerous situation.

Now this popular cruise line is again under the radar to add two new rules that all passengers should be aware of. This has triggered a response, with some guests claiming they ‘hated’ change. This is what you need to know.

Norwegian Cruise Line Limits Service

Norwegian Cruise Line has now added a new limit to his room service. Guests are now allowed to order a maximum of two items: one heat and one cold. Despite the changes, the fees remain the same, triggering the reaction.

NCL ships
The Norway Star (NCL) cruise ship was docked at the Phillipsburg Cruise Port Terminal in Sint Maarten. Suddenly the passenger walked at the pier.
Credit: Through Shutterstock

The rules are quietly implemented in October, but tourists quickly see changes. Many things are still unclear. For example, guests are now confused by what is considered a cold dish compared to hot dishes and the difference between single and double items.

Currently, Norway’s sun seems to be one of the affected sailing ships. However, the company still needs to announce whether new rules will be implemented on all its vessels.

The change came a few days after another controversial rule was enforced: passengers must pay for their second meal in the main dining room.

What do guests say?

The news was soon shared the post of redditAllows dozens of angry customers to share their frustration. For example, Victor-Charles67 users wrote: ‘Many recent changes and I’m not happy with any of them !! I wonder if this is because of the new CEO? ‘Objective_problem_90 is agreed upon by commenting:

I like NCL, I also book a cruise for next year. But I started to get angry (…). I like to get extra dishes or two. Now I can’t do that. (…) They have lost me as a customer after my cruise is over. They should only be charged a few dollars in cruise prices. The new chief executive officer has sucked and damaged their brand.

However, this is not the only new rules associated with the Norwegian Cruise Line, which passengers are now critical.

Norwegian Cruise Line Ends Ship Drink Package on Great Stirrup Cay

Just like any other company, Norwegian Cruise Line owns an island in Bahamas to offer unique destination guests. Known as the Great Stirrup Cay, this new place has been in the news since the popular ‘More at Sea’ drink package will soon not be available there.

Guests still have time to adapt to this change, which will be officially implemented on March 1, 2026. However, passengers have complained.

Norwegian Cruise Line announces that certain beverage packages will be available for purchases on the island starting January 1st. Not surprisingly, the news is not positively welcomed.

What do guests say?

Norway's cruise line logo
Norway’s cruise line logo
Credit: Dreamstime

Again, the Norwegian Cruise Line guest was angry with the change. In a Reddit PostMany people share their opinions, with some users claiming this will cause people not to visit the island.

For example, a full -time user 5725 wrote: ‘annoying. Your drink package offers the same value and cost, ‘while Horrorhostelhostage commented:’ Thank you, I hate it. ‘Others insist that these changes cannot affect those who have booked their journey. However, this does not seem to happen now.

Users say

It must have sucked and I wouldn’t be surprised if we saw another line doing something similar.

The carnival has been doing this for many years until it’s time

The drink package is not worth it today.

In this regard, Jazzy_Bee users wrote: If my cruise should be putting in the beach day with drinks, damn, that’s what I should have. You want to make a new reservation? No matter what, people can make the right decisions. Booked customers should be given unlimited drinks for the day. ‘

Whether new changes are somehow associated with the Norway Cruise Line Chief Executive Officer is still a mystery for now. However, one thing is certain: While loyal customers are now in a voice about this change, sharing their frustration online.

Simply put, this popular cruise line will reconsider some of these new rules and listen to the complaints of guests to find the middle path.



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