We had a very enjoyable stay after some wrinkles the 1st day and evening. Room was spacious with nice amenities and gorgeous beach view. Restaurants were plentiful with excellent ambiance, menus and great food! Stsff was extremely kind and helpful. Hotel and spa were very attractive and enjoyable.
Small problems at arrival and check in. Some confusion due to too many people and different instructions. The worst part of check in is when reception turns you over to a time share salesperson!
Although the room ended up being geat, we had difficulty vetting the a/c going, the ceiling fan going, the patio door open and the lanline telephone operating. The maid service was spotty at best.
When I mentioned all these problems to some staff they agreed it was poor overall management. Later the evening manager sought me out to respond to my complaints. He did listen but belittled or ignored several items. He did however correctly defend a restaurants maitre di who I harshly complained to when our dinner reservations were not quickly acknowled.
michael Mar 27, 2025 kerhonkson, USA
Enjoyed Most
The experience at Hancienda Del Mar was great. The staff are extremely helpful and friendly. We will definitely be going back next year.
Other Comments
If you have kids, I would suggest hanging out at the kids pool with them and not the lower pools.
Scott Mar 15, 2025 Discovery Bay, USA
Enjoyed Most
When Travelzoo negotiated an all-inclusive excursion to Hacienda del Mar Autograph Collection resort in Cabo, I jumped on the deal. Going to all-inclusive resorts is not something we do, but this place is amazing. We booked an oceanfront room with a patio. My husband and I experienced five of the eleven restaurants on the property, and all were outstanding. Jessica, the concierge, knew we were here to celebrate a birthday and graciously sent a gorgeous chocolate cake and a bottle of sparkling wine to our room with a sweet note. The staff at this resort are very well trained in hospitality, very friendly and accommodating. Without the all-inclusive plan, food and drinks would be outrageously expensive. The grounds are gorgeous and clean. We saw numerous whales within 30 feet of the beach. There are numerous activities, but relaxing and swimming in the pools may be the best vacation action. If Travelzoo offers this special deal again, we’ll return next year.
Other Comments
We hope you’ll be able to get this deal again next year so we can bring others. Many thanks. LOVED IT!
Cynthia Feb 26, 2025 Moraga, USA
Enjoyed Most
This resort is amazing in so many ways! The staff, views, grounds, rooms, food, etc. It is the best vacation! Hope to return soon. We took friends, and now they want to take friends.
Jackie Mar 01, 2025 Olathe, USA
Enjoyed Most
Absolutely amazing! What a bargain. Please bring this back again. I need to go back. This experience was five star the whole way.
Other Comments
Staff, food, comfort were all excellent. The food was out of this world. Expensive, but delicious
Todd Feb 19, 2025 La Habra Heights, USA
Enjoyed Most
EVERYTHING about our stay was amazing! Beautiful, clean facility; friendly, helpful staff, delicious food and spectacular views! Would definitely go back!
Kari J Mar 04, 2025 Mendon, USA
Enjoyed Most
Lovely and relaxing with great meals!
Michael Feb 06, 2025 Kentfield, USA
Enjoyed Most
Amazing property and service
Brenda Feb 09, 2025 Calabasas, USA
Enjoyed Most
Beautiful resort, excellent food, and amazing service.
Denise Feb 10, 2025 Mendon, USA
Enjoyed Most
This was our first experience at Hacienda del Mar and we enjoyed every aspect. The Atmosphere and amenities are great, but to top it all off the service was impeccable. We visit Cabo on an annual basis and the service Hacienda del Mar has surpassed all other resorts by far. I highly recommend this resort.
Other Comments
Kudos to Francisco, Ramon, Lucero, Armando, Cesar, Paulo, and Dennis. Also thank you to the concierge, and restaurant staff who made my birthday extra special. We are forever grateful for your service.
Noreen Jan 23, 2025 Salt Lake City, USA
Enjoyed Most
Feels like a boutique hotel, location is suburb, we watched whales breaching from the pool all day!
miriam Feb 02, 2025 Saint Paul, USA
Enjoyed Most
Need better maintenance.
Mark Jan 24, 2025 Columbus, USA
Enjoyed Most
I’ve been coming to Hacienda Del Mar for about 10 years. My sister has a time share and we always book a place for the same time. This is the first time we did all inclusive and it really is a great value! I plan on going again when Travelzoo has the offer again!
Other Comments
The staff is wonderful and the food is amazing. The resort is very relaxing!
JEFFREY Feb 18, 2025 San Diego, USA
Enjoyed Most
The location is amazing for watching whales all day long from the pool decks and beach. (We were there in February.) The all inclusive package was well worth it. Every restaurant was fantastic. The staff was great and helpful.
My only complaint would be the quality of the room. The AC fan kept blowing so the thermostat was taken off the wall and never fixed. They were repairing an elevator and during the day taking a nap was impossible with the noise. There is no buffer of noise between rooms and because of the way it is built echoes terribly. No access to a water filter and ice in our building.
Karen Feb 07, 2025 Mendon, USA
Enjoyed Most
Beautiful resort! The grounds and buildings are lovely and well maintained! There were many restaurants to choose from and the food was delicious and high quality. Never had a problem getting seated right away, even when we did not have a reservation. We had an amazing ocean view and got to see whales swim by every day. Multiple pools and beachfront to enjoy, even though you could not swim in the ocean. Hospitality team was 5-star day and night!
Other Comments
Would stay there again in a heartbeat!
Janet Dec 17, 2024 Woodinville, USA
Other Comments
We had to leave early and did not use this voucher. Would like a refund for this one day voucher
Daniel Jan 10, 2025 Dallas, USA
Enjoyed Most
Great service and all restaurants were fantastic food
Andrew Sep 23, 2024 Hillsborough Township, USA
Enjoyed Most
Beautiful hotel. Rooms were clean and spacious. Beach front room had great views and conveniently located on the resort. Food was good. Service was very friendly and attentive.
Jamila Dec 01, 2024 Spring, USA
Enjoyed Most
It was our second stay at Hacienda Del Mar. Our first stay was flawless, so when we went there again we expected the same level of positive experience. It was different this time. We’ve received a room away from the ocean and with no ocean view. We paid for an ocean view room and it was indicated in our three vouchers. After we requested a different room, we were placed in a very small and old room with an ocean view but not in a good location. The facets were leaking, the outdoor chairs were stained, the bedding was made not of pure cotton, blankets were polyester filled, towels were very worn, yellowish and often stained. These would be typical for a 3* motel. Hacienda Del Mar is a 4+* resort. It was a big disappointment. The rest was good. The food, service, cleaning services were good. We will probably try to go there again, though we have some reservations.
Lawrence Oct 26, 2024 Pacific Grove, USA
Enjoyed Most
Second year back, everything was wonderful. The room was perfect. It was updated and ocean front. The staff is wonderful. I even left my bag there and they’re holding it until my friend comes in a few weeks.
A few negatives this year, the timeshare ladies were a bit too much at check-in. They found us at the pool and called our room so when you say no, please understand it’s no. Non drinker here, I pay the inclusive. I don’t complain, I asker for extra decaf pods and I don’t even use housekeeping, I don’t want to bother them, room is spotless when I leave I got attitude, when someone doesn’t drink alcohol and they ask for coffee, get it for them. Food was fine. We love the buffet in the morning. It’s actually delicious and it should be open a lot longer. The other restaurants they try to Americanized the food and it’s a little different but just enjoy the ride. It’s a beautiful property and like anything you’re gonna have some bumps on the road, but when you’re looking at the ocean smile and be blessed that you can.
Tammy Dec 17, 2024 MESA, USA
Enjoyed Most
We paid for an oceanfront room and we or upgraded to a suite that was not oceanfront however it was a nice room
Douglas Dec 13, 2024 Sun City, USA
Enjoyed Most
Beautiful setting, awesome staff, scrumptious eats and drinks
Valerie Jan 18, 2025 Columbia Falls, USA
Enjoyed Most
Friendly, well train staff. Property was clean! We had a fabulous room with a beautiful ocean view. Enjoy swimming at all the pools and hot tub. The food at each restaurant was fabulous! Serving staff incredibly friendly and willing to make sure you’re enjoying your experience. I would recommend Hacienda Delmar to anybody and hope to come back again!
Other Comments
Loved it here! Can’t wait to come back
Matthew Nov 18, 2024 Long Beach, USA
Enjoyed Most
We’ve been to Cabo many times but never stayed at Hacienda Del Mar. It’s a very beautiful property. Beautiful sunsets and gorgeous views everywhere. Lots of pools and activities. A nice gym and spa. Food is delicious. We rented a car because we like to get around. Not sure if I would be happy here without an option to go somewhere.
Robin Nov 27, 2024 ValenciaValencia, USA
Other Comments
A couples paradise
Iran Jul 27, 2024 Fort Myers, USA
Other Comments
We were not told the resort is under construction. The main lobby area, spa and 3 restaurants are closed making the food options very limited. Construction noise was constant at the main pools. Additionally, our room overlooked a courtyard under construction. If we had known of the construction, we would not have booked at this time.
Bruce Oct 11, 2024 Indianapolis, USA
Enjoyed Most
The service is amazing. Almost all the food was excellent and the resort is beautiful
Stephanie Jan 20, 2025 Plano, USA
Enjoyed Most
The location, staff and food were absolutely fantastic. It really exceeded our expectations.
Mayda Nov 19, 2024 Port Orchard, USA
Enjoyed Most
My husband and I have visited Cabo San Lucas several times. We have always stayed closer to the city and marina. The location of Hacienda del Mar is really perfect in my mind – still close enough to “town” but out of the hustle and bustle of the heavily crowded beaches closer to the marina. It was very peaceful, the staff was super friendly and accommodating, the room was gorgeous with amazing views of the crashing waves onto the shoreline. We had some of the best food we have ever had in Mexico at this wonderful resort. Would definitely return.
Other Comments
Amazing, beautiful, clean, friendly staff. Delicious and a wide variety of food options.
Kriste Aug 06, 2024 Corinth, USA
Enjoyed Most
This was a short 3 day trip. Our first time in Cabo and all our expectations were met. Great weather, resort accomodations and grounds were fantastic. Staff was top notch. Would definitely come back here.
Jack Oct 17, 2024 Cumberland, USA
Enjoyed Most
Pleasantly surprised how much we have enjoyed our stay. Close enough to both San Lucas and San Juan. Homey, Old Mexico feel with wonderful staff. Beautiful grounds, pools and built on a gorgeous cove. Saw whales every day in close to shore. Food has been very good. Your deal ion this property is an amazing value.
Brian Apr 13, 2024 Spring Lake, USA
Enjoyed Most
Wonderful experience in every aspect.
Joe Mar 20, 2024 Lindon, USA
Enjoyed Most
Loved all of the resort. We did have a problem with our neighbor who spoke on his cell phone on “speaker” at 5am in the morning. We could hear the conversation on both ends of the phone. Very thin walls.
Loved all the restaurants. Food and drinks were amazing. Staff is very well trained.
Great experience.
Dean Apr 29, 2024 Sonoma, USA
Enjoyed Most
We had a great time and the staff made our stay so easy. We had just completed a stay at Villa La Valencia also using a Travelzoo voucher and had a terrible experience with front desk service so we were a bit nervous when arriving at Hacienda Del Mar but it was the exact opposite. No extra charges, no weirdness due to voucher and super quick and friendly. The rooms could use a refresh, but were perfectly adequate. Using the all inclusive package was easy and very transparent.
Jessica May 02, 2024
Enjoyed Most
Incredible staff and food. The value of this offer is incredible. I felt lucky to experience it.
Kulia Jul 11, 2024 San Francisco, USA
Enjoyed Most
Beautiful Resort & grounds.
Other Comments
Wonderful staff. Quiet. Good food.
DONNA May 20, 2024 WARRINGTON, USA
Enjoyed Most
We had a seamless transport from the airport, an effortless check in process, our room and view were amazing and kept clean, we felt safe and welcome, food was delicious, the gym was big.
Other Comments
We love the gym!
ryan May 28, 2024 San Diego, USA
Enjoyed Most
Pleasantly surprised. Many of the reviews downplayed this reosrt. Yes, the rooms are a little outdated in their decor, but they are clean and comfortable. Our room also had a great view. The whole property was very well kept, spotless. One pool was being worked on so it wasnt open. It would have been nice to know this.
We did the all inclusive. This worked out very well. There was a lot of good drink options without an upcharge. Bottles of wine at dinner were an upcharge, and not a great price, but thats resort pricing. The list of beverages clearly showed Tito’s vodka as being included, however it was not.
Staff was great, first day in the beach, Armando was our waiter. Great service. He was actually running back and forth. Beach chairs were plentiful, and the beach was beautiful. They also offered umbrellas, there was no charge, but of course we tipped for the service.
There are people on the beach selling jewelry etc., but they were not pushy, and left you alone.
Other Comments
Except for breakfast, we chose to avoid the buffet for our meals. The other restaurants were very nice. Great views, friendly service and the food was good. Most menu items were included in the all inclusive deal.
We did have a service issue with the room. One sink and the tub did not draain. The sink was fixed immediately, the tub went over a day without being fixed. Kind of a drag when you’re only there 3 nights.
All in all had a great trip and would go there again.
Anthony May 01, 2024 Gilbert, USA
Enjoyed Most
Service was very good. The waitstaff at restaurants and by the pool were friendly and helpful. Food was average: De Cortez was good, the buffet was, well, it was a buffet so some good and some not good, and Pitahayas was awful, terrible, and really bad.
Beverages were very good, as we were on the all-inclusive package and had no issues at all.
The rooms were, in a word, terrible. Very dated and tired. We could not get most of the lights in the room to work. The A/C barely worked and our room was very warm day and night. You could see light coming in all around the door. The patio glass window did not fit the opening, and it had been rigged with tape but still allowed hot air and noise into the room. The mini bar was supposed to be filled every day, but when we arrive in the room there was nothing in the fridge. We had to ask for it to be replenished daily.
For a J W Marriott property, I was quite disappointed. We will not be returning.
Other Comments
See above.
Matthew Jun 03, 2024 Houston, USA
Enjoyed Most
The hotel was an amazing all inclusive experience. The staff were friendly and helpful. They made our stay perfect.
Other Comments
Our only complaint was not being able to swim in the ocean at all in this side.
James Jul 04, 2024 Rhome, USA
Enjoyed Most
We love it here and will come back!
Other Comments
Staff has been very attentive! We have no complaints!
Michael Scott Mar 23, 2024 Bakersfield, USA
Enjoyed Most
Looking forward to next 3 nights and glad we are on all inclusive plan!
Danielle Apr 27, 2024 Sherman Oaks, USA
Enjoyed Most
The property was beautiful, the room was very comfortable, and the Travelzoo all-in package was a fantastic deal. We had a wonderful experience.
Other Comments
The staff was especially great. Thank you for a fantastic trip!
Amy Apr 23, 2024 San Francisco, USA
Enjoyed Most
This was our second stay at Hacienda del Mar Los Cabos. We enjoyed every minute of it. There are great options for food, the Pools are beautiful and plentiful, and the staff are very helpful and friendly.
TRISTAN Apr 08, 2024 Tacoma, USA
Enjoyed Most
Awesome hotel with one of the professional and friendly staff I have ever met. If you’re doing all inclusive that’s the only way to go. Menu prices for food and drink are insanely expensive. With all exclusive its obviously not an issue
Other Comments
Property is exceptionally clean and spotlessly maintained
Russell Mar 20, 2024 Henderson, USA
Enjoyed Most
Excellent stay! Friendly staff and food was great.
Kimberly Jul 17, 2024 Burlingame, USA
Enjoyed Most
excellent value, would defiantly recommend staying at this resort.
Ronald Mar 14, 2024 Alpine, USA
Enjoyed Most
The staff make this place great! The food was good. The property is older and getting needed rehabs but it was clean and comfortable. The beach front does not allow swimming. While this is the case of much of the coast line here it was not specified anywhere. There is a hard press to attend a vacation club presentation when you arrive, which was not my favorite part of the day! Over all good value for the money. The wait and pool staff were all great. Some of the fees for transportation and other amenities seems high making thr all inclusive rate the way to go.
Other Comments
Not what is expected from an autograph collection, yet but they will get there with renovations.
JoAnne Jun 18, 2024 Phoenix, USA
Enjoyed Most
The view, the whales, the pools (when we were able to use them), the servers.
Other Comments
They booked out the restaurants we were supposed to eat in two of the 4 nights we were there, without informing us in advance. The pool in front of our room was closed two days in a row for corporate events, which were loud (late night DJs and partying) which made sleep impossible, particularly with a small child.
Tara Mar 11, 2024 Salt Lake City, USA
Enjoyed Most
Great food and drinks! Accommodation was also great!! Safe was the best
